Privicy Policy

AshesIntoKeepsakes operates this store and website, including all  related information, content, features, tools, products and services, in  order to provide you, the customer, with a curated shopping experience  (the  "Services"). AshesIntoKeepsakes is powered by Shopify, which  enables us to provide the Services to you. This Privacy Policy describes  how we collect, use, and disclose your personal information when you  visit, use, or make a purchase or other transaction using the Services  or otherwise communicate with us. If there is a conflict between our  Terms of Service and this Privacy Policy, this Privacy Policy controls  with respect to the collection, processing, and disclosure of your  personal information. 

Please read this Privacy Policy carefully. By using and accessing  any of the Services, you acknowledge that you have read this Privacy  Policy and understand the collection, use, and disclosure of your  information as described in this Privacy Policy.

When we use the term  "personal information," we are referring to  information that identifies or can reasonably be linked to you or  another person. Personal information does not include information that  is collected anonymously or that has been de-identified, so that it  cannot identify or be reasonably linked to you. We may collect or  process the following categories of personal information, including  inferences drawn from this personal information, depending on how you  interact with the Services, where you live, and as permitted or required  by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit  card, and financial account numbers, payment card information, financial  account information, transaction details, form of payment, payment  confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view,  put in your cart, add to your wishlist, or purchase, return, exchange or  cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your  interaction with the Services, including how and when you interact with  or navigate the Services. 

We may collect personal information from the following sources:

• Directly from you including when you create an account,  visit or use the Services, communicate with us, or otherwise provide us  with your personal information;
• Automatically through the Services including from your  device when you use our products or services or visit our websites, and  through the use of cookies and similar technologies;
• From our service providers including when we engage  them to enable certain technology and when they collect or process your  personal information on our behalf; 
• From our partners or other third parties.

Depending on how you interact with us or which of the Services you  use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your  personal information to provide you with the Services, including to  perform our contract with you, to process your payments, to fulfill your  orders, to remember your preferences and items you are interested in,  to send notifications to you related to your account, to process  purchases, returns, exchanges or other transactions, to create, maintain  and otherwise manage your account, to arrange for shipping, to  facilitate any returns and exchanges, to enable you to post reviews, and  to create a customized shopping experience for you, such as  recommending products related to your purchases. This may include using  your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal  information for marketing and promotional purposes, such as to send  marketing, advertising and promotional communications by email, text  message or postal mail, and to show you online advertisements for  products or services on the Services or other websites, including based  on items you previously have purchased or added to your cart and other  activity on the Services. 
• Security and Fraud Prevention. We use your personal  information to authenticate your account, to provide a secure payment  and shopping experience, detect, investigate or take action regarding  possible fraudulent, illegal, unsafe, or malicious activity, protect  public safety, and to secure our services. If you choose to use the  Services and register an account, you are responsible for keeping your  account credentials safe. We highly recommend that you do not share your  username, password or other access details with anyone else.
• Communicating with You. We use your personal  information to provide you with customer support, to be responsive to  you, to provide effective services to you and to maintain our business  relationship with you. 
• Legal Reasons. We use your personal information to  comply with applicable law or respond to valid legal process, including  requests from law enforcement or government agencies, to investigate or  participate in civil discovery, potential or actual litigation, or other  adversarial legal proceedings, and to enforce or investigate potential  violations of our terms or policies.

In certain circumstances, we may disclose your personal information  to third parties for legitimate purposes subject to this Privacy  Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform  services on our behalf (e.g. IT management, payment processing, data  analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing  services and advertise to you.  For example, we use Shopify to support  personalized advertising with third-party services based on your online  activity with different merchants and websites.  Our business and  marketing partners will use your information in accordance with their  own privacy notices. Depending on where you reside, you may have a right  to direct us not to share information about you to show you targeted  advertisements and marketing based on your online activity with  different merchants and websites. .
• When you direct, request us or otherwise consent to our  disclosure of certain information to third parties, such as to ship you  products or through your use of social media widgets or login  integrations.
• With our affiliates or otherwise within our corporate group.
•      In connection with a business transaction such as a merger or  bankruptcy, to comply with any applicable legal obligations (including  to respond to subpoenas, search warrants and similar requests), to  enforce any applicable terms of service or policies, and to protect or  defend the Services, our rights, and the rights of our users or others.       

We have a no refunds policy, please make sure you have access to cremation ashes or hair before ordering with us. We simply have a no refunds policy as once you place your order jewellery starts to be made and this costs us money to start this process, all items are custom made to order.

 The Services may provide links to websites or other online platforms  operated by third parties. If you follow links to sites not affiliated  or controlled by us, you should review their privacy and security  policies and other terms and conditions. We do not guarantee and are not  responsible for the privacy or security of such sites, including the  accuracy, completeness, or reliability of information found on these  sites. Information you provide on public or semi-public venues,  including information you share on third-party social networking  platforms may also be viewable by other users of the Services and/or  users of those third-party platforms without limitation as to its use by  us or by a third party. Our inclusion of such links does not, by  itself, imply any endorsement of the content on such platforms or of  their owners or operators, except as disclosed on the Services. 

Please be aware that no security measures are perfect or  impenetrable, and we cannot guarantee "perfect security." In addition,  any information you send to us may not be secure while in transit. We  recommend that you do not use unsecure channels to communicate sensitive  or confidential information to us.

How long we retain your personal information depends on different  factors, such as whether we need the information to maintain your  account, to provide you with Services, comply with legal obligations,  resolve disputes or enforce other applicable contracts and policies.

Depending on where you live, you may have some or all of the rights  listed below in relation to your personal information. However, these  rights are not absolute, may apply only in certain circumstances and, in  certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a  copy of the personal information we hold about you and to request that  we transfer it to a third party, in certain circumstances and with  certain exceptions.
• Managing Communication Preferences. We may send  you promotional emails, and you may opt out of receiving these at any  time by using the unsubscribe option displayed in our emails to you. If  you opt out, we may still send you non-promotional emails, such as those  about your account or orders that you have made.       

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you  may exercise the following rights in addition to the rights outlined  above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes. 
• Withdrawal of Consent: Where we rely on consent to  process your personal information, you have the right to withdraw this  consent. If you withdraw your consent, this will not affect the  lawfulness of any processing based on your consent before its  withdrawal.

You may exercise any of these rights where indicated on the  Services or by contacting us using the contact details provided below.  To learn more about how Shopify uses your personal information and any  rights you may have, including rights related to data processed by  Shopify, you can visit https://privacy.shopify.com/en. 

We will not discriminate against you for exercising any of these  rights. We may need to verify your identity before we can process your  requests, as permitted or required under applicable law. In accordance  with applicable laws, you may designate an authorized agent to make  requests on your behalf to exercise your rights. Before accepting such a  request from an agent, we will require that the agent provide proof you  have authorized them to act on your behalf, and we may need you to  verify your identity directly with us. We will respond to your request  in a timely manner as required under applicable law.

If you have complaints about how we process your personal  information, please contact us using the contact details provided below.  Depending on where you live, you may have the right to appeal our  decision by contacting us using the contact details set out below, or  lodge your complaint with your local data protection authority. For the  EEA, you can find a list of the responsible data protection supervisory  authorities here.